Terms & conditions


Accuracy of Details

Information provided on Manniello Hotels Corporate Website and each individual Hotel's websites are supplied in the most correct way. Although Manniello Hotels try to keep the highest standards of service quality, please be aware that services as well as facilities may alter according to unexpected factors. Manniello Hotels can not be held responsible for any changes or imprecision caused by third parties, not depending by its will.


Reservations

Our 'Booking Online' panel situated on the lefthand side of the screen, is a well functioning, quick and user-friendly tool that will allow you to check room availability and confirm your booking in few easy steps. Further more, you will be able to access and reserve further Hotel Services i.e transfer arrangements, seasonal flowers bouquet, Champagne, Chocolate, Dinner Arrangements etc. simply adding one of them to your reservation. At the end of your booking, you will receive an email containing all the details. Please take a good note of the reservation number generated by the system.
In the event you will need to cancel your reservation, you will be required to enter your reservation number in order to retrieve your file. Please note that Cancellations (regarding reservations made through our official website) can be done online, and the system will automatically generate and send you an email containing a cancellation reference number.


Guaranteed Reservations and Deposits

A valid credit card number with the expiration date and terms provided by the cancellation policies is required as guarantee. About a week before the pre-authorization will be required to cover any penalties if the pre-authorization did not go well, the hotel does not guarantee the availability of reserved rooms.
Any changes or amendments to the credit card should be reported immediately to the hotel.
Online reservations guaranteed with a credit card, will entitle you to check-in after the expected time, without notifying the Hotel about the later arrival. In case we are not in the position to honour your reservation, we will arrange your accommodation in another Manniello Hotel or a different one, same level, and provide free transportation to the Hotel if needed. All reservations made through our website Booking on line system must be guaranteed to a valid credit card. In certain time of the year, Manniello Hotels might require a deposit according to Hotel's availability and special occasions. Please check for full deposit requirements at the time of booking.


Cancellation Policies

In case of No-Show, or cancellations made from 5 to 0 days before the arrival date (from 21 to 0 days before the arrival date only for the Suite Ambassador and Vesuvio), will be charged, as penalty, on the credit card given as guarantee of the booking, 1 overnight for a 3 nights stay. For longer stays, will be charged the 50% of the total amount of your reservation.

For bookings made from 07/01 to 30/04 ( excluding Easter time ) and from 01/11 to 21/12, in case of cancellations made from 3 to 0 days before the arrival date (from 14 to 0 days before the arrival date only for the Suite Ambassador and Vesuvio), will be charged, as penalty,1 overnight for a 3 nights stay, and 2 overnights for longer stays.


Rate and Tax/Service Charge Details

Rates provided at the time of booking do include Hot & Cold Buffet breakfast , 10% VAT, service charge and all applicable taxes and are intended for 1 person for single room booking, 2 persons for double room booking and 3 persons for triple room booking. From 1st April to 31 October, will be charged city tax of Euro 1,50 per person per night, for a maximum of 7 nights. The city tax is not applicable to children under 18 years old.


Credit Card Safety

Manniello Hotels are committed to keeping your personal information safe. Our secure server software (SSL) will encrypt all of your personal information, including credit card number, name and address, so that it cannot be read as the information travels over the Internet.


Credit Card

Manniello Hotels accept the following credit cards:

  • American Express
  • MasterCard
  • Visa
  • Diners
  • JCB

Payments

Please be aware that, before your arrival, we will proceed with a pre-authorization on the credit card given to guarantee the booking to cover any penalties under the terms of the cancellation policy.

Upon your arrival at the Hotel, as a guarantee for the payment of the whole stay, if you intend to pay with the same card given when confirming the booking, we will proceed with a secondary pre-authorization for the remaining amount of your stay, or you will be kindly asked for the total pre-payment.


Arrivals & Departures

Check In Time: from 15:00
Check Out Time: within 11:00


Early Arrivals

Early arrivals will have to be managed directly with Hotel's Reservations Manager, and are mainly subject to availability. Should you wish to have immediate access to the room, we suggest to reserve one day in advance.


Late Departures

- Up to 15:00: according to Hotel’s availability, with extra fee
- Up to 18:00: according to Hotel's availability, 50% of the daily room rate will be charged as late check-out
If you choose not to reserve and, at your arrival, your room is not yet ready, we will be glad to store your luggage and make our Hotel facilities available for you, or give a courtesy room, if available, to freshen you.


Early Departures

In case of early departures, will be charged the amount equal to the 50% of the remaining days, with a minimum of 1 overnight and, in particular periods ( events, special occasions, etc ), the Hotel might require a full stay payment.


Extending Your Stay

Extensions will require a new reservation for the additional date(s), subject to availability and possible rate change.


Family Plan

Manniello Hotels makes no additional charge for children under 2 years old occupying the same guest room with parents, unless a cot is needed (a charge). For further information, please contact the hotel’s booking office directly.




Privacy


PRIVACY POLICY OF THIS SITE

REASON FOR THIS NOTICE

This page describes the management of this site, including the processing of our users’ personal data.

The information provided herein is in accordance to Art. 13 of Italian Legislative Decree no. 196/2003, “Personal Data Protection Code”, intended for those who interact with the web services of the HOTEL AMBASCIATORI , accessible through the following address:

http://www.ambasciatorisorrento.com, which is the home page of the official site of the HOTEL AMBASCIATORI, run by SITUR S.P.A.

This information is provided for the HOTEL AMBASCIATORI site only, not including any other web sites accessed through links.

This information is also based on Recommendation No. 2/2001 which the European Authorities for the protection of personal data, meeting within the Group set up by Art. 29 of Directive No. 95/46/EC, adopted on 17 May, 2001, in order to identify certain minimum requirements for the online collection of personal data , in particular the methods, times and nature of the information which the data managers must provide the users when they connect to web pages, regardless of the purposes of this connection.

This information is also an integral part of the DPS (Programme Document on Privacy and Security) of the HOTEL AMBASCIATORI, run by SITUR S.P.A., dated 01/03/2008, version 2.

THE DATA “MANAGER”

Following consultation of this site, data relating to identified or identifiable individuals may be processed.

The data “manager” is HOTEL AMBASCIATORI, run by SITUR S.P.A., whose legal and operation headquarters are at A. Califano, 18, 80067 Sorrento(Na) VAT 01240361210 - Tel. 081/8782025 Fax 081/8071021.

LOCATION OF DATA PROCESSING

Data processing related to this site’s web services takes place at our offices; it is carried out only by technical personnel formally in charge of data processing and possible parties in charge of occasional maintenance operations.

No data collected by the web service are communicated or disclosed.

Personal data provided by the users who ask for informational material (brochures, CD-ROMs, newsletters, answers to queries, etc.) are only used for the purposes of providing the service requested; they are communicated to third parties only if this is necessary to provide the service requested.

TYPES OF DATA PROCESSED

Browsing data

The IT systems and software procedures used for operating this web site acquire, during normal use, certain personal data whose transmission is implicit within the use of the Internet communication protocols.

This information is not collected to be associated to parties that are already identified; however, given their very nature, by means of processing and association with data held by third parties they could make it possible to identify the users.

This category of data includes the IP addresses or the domain names of the computers used by the users connecting to the site, the addresses in URL (Uniform Resource Locator) notation of the resources requested, the time of the request, the method used to submit the request to the server, the size of the file obtained as a response, the numeric code indicating the state of the response given by the server (success, error, etc.) and other parameters relative to the operating system and IT environment of the user.

These data are only used in order to obtain anonymous statistical information about the use of the site and to check its correct operation; they are deleted immediately after processing. These data could be used to assess responsibility in the case of hypothetical computer crimes harming the site: notwithstanding this possibility, data about web contacts currently is not stored for more than seven days.

Data provided voluntarily by the user

The optional, explicit and voluntary sending of email to the addresses indicated on this site involves the subsequent acquisition of the address of the sender, necessary to answer the requests, as well as any other personal data entered in the email.

Specific summary information will be progressively reported or displayed in the pages of the site prepared for particular on-demand services.

COOKIES

No personal data relating to the users are deliberately acquired by the site.

Cookies are not used for the transmission of personal information; no persistent cookies (that is, user tracking systems)are used, .

The use of so-called session cookies (which are not kept stored on the user’s computer and are deleted when the browser is closed) is strictly limited to the transmission of session IDs (consisting of random numbers generated by the server) required to permit a safe, secure and efficient browsing of the site.

The session cookies used in this site do not use any computer techniques that are potentially harmful for the privacy and confidentiality of user navigation, and do not permit the acquisition of personal data identifying the user.

OPTIONAL DATA PROVIDED BY THE USER

Apart from the indications specified for browsing data, the user is free to provide personal data in the manniello hotels request forms or when contacting our office with requests for informational material or other communications.

Failure to provide such data may make it impossible for us to comply with the requests.

PROCESSING METHODS

The personal data are processed by automated tools for the time strictly necessary regarding the purpose for which the personal data are collected.

Specific security measures are observed in order to prevent the loss, unlawful or incorrect use and unauthorised access to this data.

RIGHTS OF THE PARTIES INVOLVED

The parties to whom the personal data refer have the right, at any time, to obtain confirmation on the existence or non-existence of this data and to be informed about its content and origin, to check the accuracy of the data or ask for modifications (additions and/or corrections) as per Art. 7 of Italian Legislative Decree no. 196/2003.

In accordance with Art. 7 of Italian Legislative Decree no. 196/2003, the parties to whom the personal data refer have the right to ask for the deletion, anonymisation, or blocking of the data processed in breach of Law, and to object, in any case and for good reason, to the data processing.

These requests must be made to HOTEL AMBASCIATORI, run by SITUR S.P.A., whose legal and operation headquarters are at A. Califano, 18, 80067 Sorrento(Na) VAT 01240361210 - Tel. 081/8782025 Fax 081/8071021

For the sake of clarity, the following is the full text of the article relating to the rights of the parties involved:


Art. 7. Right to access the personal data and other rights

1. The party involved has the right to obtain confirmation of the existence or non-existence of personal data related to the individual, even if not yet entered, and their communication in an intelligible manner.

2. The party involved has the right to obtain indications about the following:

a) The origin of the personal data;

b) The purposes and methods of data processing;

c) The logic applied in the case of data processing with the use of electronic tools and instruments;

d) Identification of the data relating to the data operator, manager and representative designated in accordance with Article 5, paragraph 2;

e) The parties or the categories of parties to whom the personal data may be communicated or who may become aware of such personal data as designated representatives , data managers and/or data operators within the territory of the State.

3. The party involved has the right to obtain the following:

a) Updates, corrections or additions to the data when required ;

b) The deletion, anonymisation or blocking of the data processed in breach of Law, including data that it is not necessary to keep in relation to the purposes for which the data was collected or subsequently processed;

c) Certification that the operations specified in a) and b), above, have been brought to the attention, also in terms of their content, to those whose data has been communicated or disclosed, except when this obligation is impossible to fulfil or requires the use of means which are clearly disproportionate with respect to the rights protected.

4. The party involved has the right to fully or partly oppose the following:

a) For good reason, the processing of the personal data, even when pertinent for the purposes of the collection;

b) The processing of personal data for direct marketing, for market research or commercial communications purposes.

Every effort will be made to make the functionality of this site as interoperable as possible with the automatic privacy control mechanisms available in certain products run by the users.

Considering that the state of completion of the automatic control mechanisms does not currently make them free of errors and malfunctions, note that this document, published at: http://www.ambasciatorisorrento.com/privacy.php is the “Privacy Policy” of this site and will be subject to updates (the different versions can still be consulted at the same address).

 


Copyright


No part of this internet site may be reproduced, wholly or in part, in any way, without obtaining the written consent of Manniello Hotels Group.

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